Terms of Service

1. Terms and Conditions

By accessing and using OrlandoNell.com, you agree to these terms and conditions. If you do not agree with any part of these terms, please do not use this website.

2. Privacy Policy

Who is responsible for your data (Data Controller)

The data controller for this website is the operator of OrlandoNell.com. For any privacy request, contact support@orlandonell.com.

What we collect, and why

• Contact form data: If you use the contact form, we process the name, email address, and message you provide solely to read and reply to your enquiry. Legal basis: your consent (Art. 6(1)(a) GDPR), given via the consent checkbox on the form.
• Email delivery: Contact-form messages are delivered through Google's Gmail SMTP service to the operator's mailbox. Email service providers process the message and contact details to deliver it and allow a reply.
• Contact abuse prevention: The application uses your IP address and recent attempt timestamps in server memory to limit contact-form abuse over a ten-minute attempt window. Contact-message contents are not stored in that rate-limit data.
• Dog-walking enquiries: The booking-request form prepares an email in your own email application containing your name, email address, optional phone number, selected service, and notes. This form does not upload those entries to the website. They are delivered only if you send the prepared email; email providers then process the message. Do not include gate codes, passwords, or other sensitive access information.
• Workwear donation requests: The donation page links to an external Google Form for item intake and shipping-label requests. It asks for your name, email, shipping address, confirmation that you are at least 18, and item details. Google receives network information when you visit its form and the information you submit there; the form owner can access submitted responses. This is separate from our website contact form. Review Google's privacy policy before using the form.
• Records-request helper: The helper prepares a request locally in your browser and does not upload your form entries to this website. Printing, emailing, or submitting a request to an official portal is a separate action; your browser, email provider, and the receiving agency have their own data practices.
• Server access logs: Like virtually all websites, our hosting provider may briefly log technical data such as IP address, browser type, and request time to keep the site secure and operational. Legal basis: our legitimate interest in security and reliability (Art. 6(1)(f) GDPR).
• Site analytics: The hosting platform may record page views and interaction events such as opening a recommendation or refreshing public map data. The website's first-party custom event code does not include your name, email address, contact message, or the map searches you enter in event properties. Hosting providers may separately process network and browser information. Legal basis: our legitimate interest in understanding whether the website works as intended (Art. 6(1)(f) GDPR).
• Map services: When you open the San Francisco calls map, your browser requests the Leaflet library from unpkg and map tiles from OpenStreetMap. Those providers necessarily receive ordinary network information such as your IP address, browser details, and the requested resource. We do not send them your contact-form information. Legal basis: our legitimate interest in providing the requested interactive map (Art. 6(1)(f) GDPR).
• Theme preference: Some pages store a light or dark theme setting in your browser's local storage so the site remembers your choice. The first-party theme code does not transmit this setting to us. It remains until you change it or clear the site's browser storage.

First-party events and service providers

• First-party custom event properties do not include contact names, email addresses, message contents, or map search text.
• Operational service providers may process personal data to host the site, deliver contact emails, or provide a requested service; this is different from selling data or sharing it for advertising.
• Third-party providers have their own notices and practices for network and browser information received by their services.

How long we keep it

Contact-form messages are kept only as long as needed to handle your enquiry and any reasonable follow-up, then deleted. Server access logs are retained for a short period by the hosting provider for security purposes. You can ask us to delete your data at any time.

International transfers

This website is hosted in the United States. If you contact us from the EU/EEA or UK, the personal data in your message will be processed in the US. We keep the data we hold to the minimum needed to reply to you.

2a. Call Recording and Transcription Privacy Terms

These terms apply to calls placed to or received from the following Orlando customer-service telephone numbers:

• (202) 573-7507
• (408) 502-6687
• (415) 504-1987
• (740) ORLANDO, also written as (740) 675-2636

Notice and consent

Calls using these numbers are recorded and transcribed only after the caller is informed and gives consent. At the beginning of a call, an automated message or representative will explain that the call will be recorded and transcribed. Where the law requires affirmative agreement, recording will not begin until the caller agrees. If you do not want the call recorded or transcribed, tell the representative. The representative will continue the call without recording or transcription.

Information collected

A call recording may contain your voice, statements, and information you choose to provide. A transcript is a written conversion of the conversation and may contain errors. Telephone-service records may also include the telephone numbers involved, call date, start time, duration, and similar technical call information. Please do not provide passwords, payment-card numbers, government identification numbers, medical information, or other sensitive information unless it is necessary for the customer-service request.

Purpose and prohibited uses

Recordings and transcripts are used only for customer-service quality review and training. They are not used for advertising, behavioural profiling, automated decision-making, sale, rental, or any unrelated purpose. A recording or transcript may be preserved or disclosed when required by law, valid legal process, or a binding regulatory obligation.

Google Voice

Google Voice provides telephone services used for these calls and may process call recordings, transcripts, and call metadata on our behalf. Google’s handling of information is also governed by the Google Privacy Policy. Information may be processed or stored in the United States or other locations where Google operates.

Access, security, and retention

Access is limited to the website operator, representatives who need the information for quality review or training, and authorized service providers supporting the telephone service. Reasonable safeguards are used to prevent unauthorized access or disclosure. Recordings and transcripts are scheduled for deletion within 30 days of the call. Copies retained temporarily in service-provider backups may remain for a limited period under the provider’s backup and deletion procedures.

Your choices and privacy requests

You may ask the representative not to record or transcribe the call. You may also request access to, correction of, or deletion of personal information associated with a recorded call, subject to applicable law and reasonable identity verification, by emailing support@orlandonell.com. Include the telephone number used and the approximate date and time of the call, but do not send sensitive information by email.

3. Your rights (EU/EEA & UK)

If you are in the EU, EEA, or UK, you have the following rights over your personal data under the GDPR / UK GDPR:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Ask us to delete your data ("right to be forgotten")
• Restriction: Ask us to limit how we use your data
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where we rely on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, email support@orlandonell.com. We will respond within one month.

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe your data has been handled unlawfully.

3a. CCPA (California) Compliance

For California residents under the CCPA: we do not sell or share personal information, and we do not use it for cross-context behavioural advertising. You may request access to or deletion of any personal information you have submitted by emailing support@orlandonell.com.

4. Use of Website

You agree to use this website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use of the website.

5. Intellectual Property

Original content and third-party material remain subject to the rights of their respective owners and any applicable licenses. See our Copyright page for details and trademark attributions.

6. External Links

This website may contain links to external sites. We are not responsible for the content or privacy practices of external websites.

7. Public Data, Maps & Attributions

San Francisco public safety data

The San Francisco calls page is an independent presentation of the City and County of San Francisco's Law Enforcement Dispatched Calls for Service: Real-Time and Fire Department and Emergency Medical Services Dispatched Calls for Service datasets. OrlandoNell.com is not affiliated with, endorsed by, or an official service of the City and County of San Francisco, the San Francisco Police Department, the San Francisco Fire Department, the Department of Emergency Management, or any agency shown in the data.

The City states that the law-enforcement feed updates every 10 minutes and is delayed by an additional 10 minutes. The Fire and EMS dataset updates daily, contains one row per responding unit, and may be substantially older than the law-enforcement feed. This website combines duplicate Fire and EMS unit responses under their shared call number for display. City data may also be incomplete, inaccurate, out of sequence, changed, or removed. The City does not guarantee its accuracy, completeness, timeliness, or correct sequencing. This website may briefly cache the latest successful responses or show an older snapshot when a city feed is unavailable. Do not rely on this map to report an emergency, determine whether help is coming, make safety decisions, identify a person, or establish facts for legal or investigative purposes. Call 911 for emergencies.

Some records omit or obscure locations to protect privacy and sensitive activity. This website maps only coordinates released by the City. It does not infer withheld locations, attempt to re-identify anyone, or combine the data with other sources for re-identification.

Except where a dataset states otherwise, DataSF makes its data available under the Open Data Commons Public Domain Dedication and License 1.0. Use remains subject to the City's DataSF Terms of Use.

OpenStreetMap and Leaflet

Interactive map data is © OpenStreetMap contributors and is available under the Open Data Commons Open Database License. Map rendering uses the open-source Leaflet library, distributed under the BSD 2-Clause License.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated effective date.

9. Contact

For questions about these terms, contact us at:

Email: support@orlandonell.com